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Returns Fees

Returns Policy

At Oak Furnitureland, we want you to enjoy the furniture you buy from us, and feel confident about ordering it, too. If you need to change your order – or cancel it – please follow the guidelines below.

  • You can exchange anything on your order before delivery. Please contact us on 0800 440 2254, and select option 2, at least 3 working days before your delivery date.

  • If you need to cancel your order before delivery for any reason, please let us know at least 3 working days before your delivery date.

  • Once delivered, all online orders placed online have a 14 day money back guarantee.

  • Orders placed in one of our stores have a 7 day money back guarantee, excluding beds, mattresses and made to order sofas and armchairs.

  • If you would like to return or exchange any of your items, we are more than happy to help. You need to contact us within the 14 days (for online orders) or 7 days (for Showroom orders)

  • All items being returned to us are subject to a returns fee that varies depending on the size of the item being collected. They’re listed below.

Once we’ve arranged a delivery date and time, if no-one is at home to let us deliver the furniture, we have to charge a re-delivery fee. You’ll find these fees below, too.

Online Returns Fees 14 Day Money Back Guarantee 14 Day Money Back Guarantee Late Cancellation \ Exchange Late Cancellation \ Exchange
First Item Subsequent Items First Item Subsequent Items
Small items Bedside Tables, Benches, Stools and Dining Chairs, Nest of Tables, Side Tables, Clocks, Lamps and Mirrors, Footstools, Made to Order Footstools £20 £10 £10 £5
Medium items Dining Table Sets, Dining Tables, Console Tables, Coffee Tables, Beds (Single, Double, King Size/Super King), Display Cabinets, Storage Cabinets, TV Units, Dressing Tables, Desks, Breakfast Bar Tables, Blanket Boxes, Shoe Storage, Chest of Drawers, Bookcases, Dressers, Sideboards, Armchairs, Loveseats (including Made to Order) £50 £25 £25 £20
Large items Sofas (2 & 3 Seater, Modular and Sofa beds), Made to Order Sofas, Benches, Wardrobes (Doubles and Triples) £100 £50 £50 £35
Showroom Returns Fees 7 Day Money Back Guarantee 7 Day Money Back Guarantee Late Cancellation \ Exchange Late Cancellation \ Exchange
First Item Subsequent Items First Item Subsequent Items
Small Items Bedside Tables, Benches, Stools and Dining Chairs, Nest of Tables, Lamp tables, Side Tables, Clocks, Lamps and Mirrors, Footstools £20 £10 £10 £5
Medium Items Dining Table Sets, Dining Tables, Console Tables, Coffee Tables, Display Cabinets, Storage Cabinets, TV Cabinets, Dressing Tables, Computer Desks, Breakfast Bar Tables, Blanket Boxes, Shoe Storage, Chest of Drawers, Bookcases, Dressers, Sideboards, Armchairs, Loveseats £50 £25 £25 £20
Large Items Sofas (2 & 3 Seater, Modular and Sofa beds), Wardrobes (Doubles and Triples), Please see execeptions below for Made to Order Sofas £100 £50 £50 £35
Special Items Made to Order Sofas, Made to Order Armchairs and Love seats, Made to Order Footstools, All beds and mattresses Non returnable Non returnable 25% 25%

Beds, mattresses and made to order sofas and armchairs bought in our Showrooms are classed as special items, and therefore the collection fee is a percentage of the cost of the item.

Please measure up at home to make sure pieces like this will fit, before delivery. We don’t like our customers to be disappointed. See our guide on how to measure up

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